sainsburys checkout staff and customer

Source: Sainsbury’s

A swift checkout experience and helpful staff saw Sainsbury’s pip Asda to top spot this week. However, none of our mystery shoppers left with a full trolley for a fourth consecutive week, as stores replenished shelves on this Saturday morning run.

Sainsbury’s in Liverpool had one product out of stock and another two not stocked. Our shopper found “a few empty sections” with a notice apologising for an availability issue, but said shelves were mostly neat and well stocked. A staff member going out of their way to help find an item that wasn’t stocked was “a star”.

Asda had the most lines available of all this week’s stores (31 out of 33, with just two products not stocked). Our shopper found the experience at the Oadby store “enjoyable”, with “happy, helpful and efficient” staff, but she was not charged for the blueberries at the checkout.

A tidy and well-presented Tesco in Bridlington impressed our shopper, with friendly staff easy to find despite several being busy restocking shelves. The score was dragged down by four lines being unavailable.

Our shopper at Waitrose in Yateley encountered a busy store and all staff occupied with restocking. Long queues at the tills slowed her down - she was disappointed the supervisor didn’t open more checkouts.

Morrisons in Palmers Green lagged behind the other stores this week, with three lines out of stock and two not stocked. There were lots of gaps on shelves, and “not many” staff generally. Boxes of beer left on the floor and at the end of aisles of the alcohol section gave the impression of a messy store.