Marks & Spencer news and analysis
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NewsM&S taking reputational hit after cyberattack, research suggests
The percentage of consumers who would recommend M&S dropped from 87% at the start of the year to 66% by June, according to The Harris Poll UK.
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Analysis & FeaturesHas M&S or Co-op done a better job in evolving cybercomms?
In the wake of major cyberattacks, how have M&S and Co-op handled their crisis comms, and how have approaches evolved?
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NewsCandy Kittens ties up with M&S for British Classics sweets range
The sweets are packaged in ‘bold’ stripy pouches
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NewsM&S ad banned over clothing model who ‘appeared unhealthily thin’
The ad, which was seen in M&S’s app in April and May, was socially irresponsible, according to the Advertising Standards Authority
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NewsM&S opens first ‘airside’ stores at Heathrow
The first opened at Gate A today – the first day of school summer holidays – and the second is set to open later this week
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NewsCyberattacks: mass claim firm boasts of signing up 4,000 M&S shoppers
‘Mass claim platforms like this risk turning justice into a business model,’ said Seema Kennedy, executive director of Fair Civil Justice
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NewsMedia Bites 18 July: buy now pay later, hose pipe bans, Coca-Cola
Shoppers using buy now, pay later will need to pass stricter affordability checks under new rules coming unto force next July
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NewsM&S confirms Sparks rewards are back after cyberattack
Sparks rewards were the among the services that were disabled after cyberattackers targeted M&S over the Easter bank holiday weekend in April
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NewsOcado CCO Amit Chitnis to depart after less than two years
George Dean, currently the online grocer’s director of commercial development, has been appointed interim CCO
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NewsBRC urges government to exempt shops from business rates hike for large properties
The trade body is hoping ministers will listen to its warnings that taxing large shops more will also harm the smaller ones the plans are supposed to help
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NewsM&S gets online food stock checker back up and running
It means that for the first time in weeks, shoppers can browse the food catalogue on M&S’s website and select their favoured store to check the options in stock
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NewsM&S starts to get recruitment back online after cyberattack
For the first time in several weeks, the retailer’s careers page is listing jobs again
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NewsM&S backing projects to cut emissions in strawberry and chicken farming, with £1m funding
Both projects are receiving some of M&S’s £1m in annual funding for emission-reducing innovations
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NewsFour arrested over cyberattacks on M&S, Co-op and Harrods
All four were arrested at their home addresses and had their electronic devices seized for digital forensic analysis
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NewsM&S Food appoints former Asda strategy boss as head of business improvement
The new hire spent 27 years at Asda, most recently as senior manager for strategy and transformation
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NewsM&S chair Archie Norman refuses to discuss paying cyberattackers a ransom
Archie Norman and Co-op group secretary and general counsel Dominic Kendal-Ward appeared before a sub-committee of the Business and Trade Select Committee today
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NewsM&S luring family shoppers with bigger packs and new ranges
Its Bigger Pack, Better Value range, aimed squarely at family shoppers, has been increased in size by a third
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NewsMedia Bites 2 July: TSB sale, M&S recovery, trade deals
The story was also reported on the BBC who said the TSB name could disappear from UK high streets should the bank be sold
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NewsM&S steps up store renewal programme with £300m investment
M&S announced an investment of over £300m in the programme at its annual general meeting today
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NewsM&S sends gift cards to shoppers over cyberattack delays and cancellations
Some customers took to online forums to ask whether the email could be a scam