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AI can’t shake hands: grocery still needs human interaction
By Ben Lewis2025-07-30T08:27:00
Source: M&S
AI doesn’t take calls on a Friday night from a buyer who needs a favour, says Ben Lewis, chief sales officer at Salitix
These days it seems everyone wants to automate everything. But in grocery it remains the case that the most valuable commercial lever isn’t an algorithm – it’s still a person.
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