AI in Grocery Retail and FMCG
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Comment & OpinionRight crime, wrong face: Who’s to blame when facial recognition gets it wrong?
Bleating about the accuracy of the tech and blaming shopworkers when they get it wrong is an underhanded misdirection from the facial recognition companies
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NewsIceland’s use of crime-fighting AI reduces theft losses by 80%
SAI’s tech solution is able to detect missed scans, partial payment and walkouts at self-checkouts and concealment and consumption in the aisles
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NewsMarket-leading brand not top AI answer for majority of categories, analysis finds
In 28 of 40 categories analysed, the ‘most visible’ brand, according to ChatGPT, Claude and Gemini, was not the brand with the biggest market share in that category.
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NewsSainsbury’s facial recognition rollout to continue despite false thief claim
Sainsbury’s has temporarily suspended the use of Facewatch technology from the Dulwich superstore to further investigate, and if necessary provide additional staff training, it said.
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NewsParfetts deploys agentic AI to sharpen supplier insights
Parfetts has partnered with intelligence platform Cerve on the venture
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NewsWaitrose expands AI assistant app pilot to more stores
Named Rosie 2.0, the app responds to text and voice requests from supermarket staff
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InterviewsTom Crowley: putting Popeyes on every UK high street
Popeyes’ UK CEO believes tech, taste and social ingenuity can eventually bring the brand and its ‘shatter crunch’ within 30 minutes of all customers
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NewsJust Eat voice AI users find food faster, more influenced by recommendations
‘The biggest challenge in food delivery today isn’t finding restaurants. It’s deciding’
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Analysis & Features‘Smart trolleys’: new era or an answer to a solved problem?
Morrisons is trialling high-tech shopping trolleys that save ‘significant time’. Will they catch on?
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NewsMorrisons rolling out self-checkout AI tech to detect mis-scans
The Everseen technology videos shoppers and plays back their misscans and mistakes
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NewsForecourt Eye offers free crime reporting tool as fuel theft rises nearly 20%
The system is designed to enable operators to create and manage ‘police-ready’ reports of fuel theft and retail crime under one integrated system
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Comment & OpinionEditor’s Picks: Sainsbury’s split from Argos, Asda growth and food security
No one was expecting this morning’s surprise announcement when we reported that Sainsbury’s has agreed to sell Argos
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Promotional FeaturesHow to swap strategic grind for growth
Leave the manual data grind behind with AI solutions that help you maximise marketing impact while keeping information secure and scaling your team’s talent. Here’s how to make the tech work for you.
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NewsAsda to launch ‘hyper-personalised’ loyalty missions in latest Rewards overhaul
Chief customer officer Rachel Eyre has made improving Asda Rewards a key aim of her customer strategy
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NewsMorrisons kicks off UK-first AI smart trolley trial
The initial trial is set to last for three months. Morrisons will then decide whether to adopt the technology more widely
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NewsGreyparrot secures $27m for AI-powered recycling tech
Greyparrot’s AI waste analysers work continuously to identify materials, products and brands in real time, giving operators continuous data on the waste moving through their facilities
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NewsMorrisons Daily ramps up rapid grocery delivery with Snappy Shopper
One hundred Daily stores have introduced the service so far, following a pilot with five sites last year
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Analysis & FeaturesHow to make brands shine on the digital shelf
Simply shrinking pack pictures won’t do when it comes to driving online sales. What works best?
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Promotional FeaturesCutting edge: how to use cost reduction as a growth enabler
As cost-cutting measures become an area of diminishing returns, leading grocery businesses are taking on new strategies to protect margins and core proposition. And some are finding that the way to retaining a competitive edge lies in how they handle saving across their operations.
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Promotional FeaturesUnderstanding the new shopper journey
Shoppers now hit almost 11 touchpoints before checkout. Here’s how grocers can turn that fragmentation into an advantage.