Marks & Spencer news and analysis
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Analysis & FeaturesHow far has the cyberattack knocked M&S off course?
Turning all the retailer’s systems back on is ‘complex’, says CEO Stuart Machin
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NewsMedia Bites 23 May: Matthew Barnes, M&S cyberattack, Klarna
The shock departure of Tesco UK CEO Matthew Barnes is the top story in the nationals
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NewsMedia Bites 22 May: HFSS ad ban delay, M&S loss and Harvey Nichols hampers
Yesterday’s food and drink headlines were largely dominated by the rising rate of inflation and the revelation that M&S profits have taken a £300m hit
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NewsM&S cyberattack ‘nothing to do with underinvestment’ in tech, says chief
M&S CEO Stuart Machin has said the retailer was ‘unlucky’
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NewsM&S cyberattack to cost £300m as disruption continues until July
The cyberattack, which took place over the Easter weekend, forced M&S halt to online orders and is expected to continue affecting availability until July
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NewsLawyers eyeing M&S cyberattack slammed by campaign against ‘predatory litigation’
‘This US-style litigation risks undermining public trust, inflating costs, and harming businesses,’ said Fair Civil Justice executive director Seema Kennedy
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NewsSupermarket bosses promise lower prices after EU deal slashes border checks
Routine checks on animal and plant products moving between GB and NI will be slashed, although not removed completely
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NewsCyberattack: M&S facing class lawsuit over customer data theft
‘I think this will be the biggest data theft case we have ever been involved in,’ says lawyer
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Comment & Opinion‘Ambulance-chasing’ lawyers no better than the M&S hackers
Data farm firms will be just as ruthless as the M&S cyber hackers when it comes to exploitation
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NewsMedia Bites 14 May: US now eyes pork and poultry deals, M&S hacking, Moët Hennessy’s ‘crisis’
Pork, poultry, rice and seafood are ‘at the front of the line’ in talks to expand last week’s UK/US trade deal, says the US agriculture secretary
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NewsM&S could face class action compensation claims over customer data breach, lawyers warn
M&S’s admission is likely to be leapt on by claim-farming firms using social media to build a class action lawsuit, say lawyers
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NewsM&S cyberattack costing retailer £43m a week in lost sales
The cyberattack’s impact on sales will cut M&S’ full-year 2026 earnings before interest and taxes by around 7%, the Bank of America Global Research report notes
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NewsM&S warns customers personal data has been taken by cyberattackers
Dates of birth, ‘household information’, telephone numbers and ‘masked’ payment card details have been stolen, M&S admits
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NewsMost supermarket ready meals contain excessive salt, research finds
Out of 1,511 ready meals sold across 11 retailers, 56% were high in salt
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Comment & OpinionRisky Business and Smashing Security: podcasts delve into M&S and Co-op attacks
The Risky Business and Smashing Security podcasts covered the ‘big dramas’ affecting UK retailers
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News‘There’s nothing to buy’: Co-op cyberattack devastates availability
Co-op has written to its suppliers warning them ‘we are currently unable to place orders until further notice’
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NewsLindt and M&S ‘over-priced and over-hyped’ Dubai chocolate among worst-rated bars on Ocado
One reviewer said they ‘got sucked into the hype and spent £10 on what is essentially a Kit Kat with a very small amount of pistachio in’
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NewsM&S online stock checker ‘not accurate’ thanks to cyberattack
It means the only option for customers is to travel to a store and face potential disappointment amid availability issues
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NewsCyberattacks ‘wake-up call to retail’ says government security body chief
The National Cyber Security Centre is working with M&S and Co-op in the wake of attacks, while the ICO recommends customers use strong passwords
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Comment & OpinionThis is not just a cyberattack… this is an M&S cyberattack
Whereas other businesses under attack have been able to operate and negotiate out of plain sight, M&S is trying to manage “proactively”