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Ocado to ramp up use of ‘game-changing’ AI to improve shopper experience
By Stephen Jones2026-02-26T09:24:00
Source: Ocado
Following a major upgrade of its core tech stack last year, Ocado has rolled out a suite of new AI capabilities, including a new agentic AI-powered chatbot
AI will be “game-changing” for how retailers interact with their customers, claimed Ocado e-commerce director Siobhan Bowie, as the pureplay supermarket ramps up its use of AI across its operations.
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