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Diageo boss Dave Lewis slams ‘very poor’ off-trade customer service
By James Beeson2026-02-25T10:41:00
Diageo has grown its field sales team in its domestic market, but significant improvements in customer service were still needed, Lewis said
Dave Lewis has urged improvement in Diageo’s off-trade customer service, expressing surprise at systems and processes he described as “just not fit for purpose”.
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