in depth – Page 7
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Analysis and Features
How disruptive are Amazon's own-label brands really?
A new US report suggests the majority of Amazon’s private-label brands fail to make an impact with shoppers. But does this hold true for UK grocery?
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Profiles and QandAs
Expert Q&A: how big can direct-to-consumer businesses actually get?
During The Grocer Conference, we quizzed an expert panel from different areas of the DTC world to find out if all the recent interest in the market will convert to cash
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Analysis and Features
D2C is a cut-throat business ... and that’s just in razors
Shaving subscriptions services are proliferating and evolving, as The Grocer’s annual conference learned
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Comment and Opinion
M&S-Ocado proves collaboration is necessary to follow the customer
The huge increase in industry collaboration signals a changed world where going it alone is a mistake, says Eagle Eye’s Tim Mason
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Comment and Opinion
Amazon is building trust with its fight against fakes for a reason
Offering more concessions to brands also helps build trust in Amazon as a partner, both in e-retail and, increasingly, advertising, says Eric Fulwiler, executive director London at VaynerMedia
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Comment and Opinion
Why the M&S-Ocado deal is positive news for suppliers
M&S was doomed before the deal was confirmed, according to David Sables, CEO at Sentinel Management Consultants
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Comment and Opinion
Can AmazonFresh really crack the online grocery market in the UK?
In a grocery environment where rapid delivery is becoming the norm, Amazon’s speed and agility is hardly a USP
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Comment and Opinion
Ocado/M&S deal will be a real test of customer loyalty
Ocado could lose not just Waitrose sales, but all the shoppers who come because those products are there
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Comment and Opinion
How shopper expectations around online grocery are changing
Retailers need to provide a sophisticated customer experience online as well as offline, says Google’s Harry Walker
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Comment and Opinion
Retailers must share better data about grocery dotcom advertising
Current measurements underestimate the impact of dotcom advertising, says Matt Lee, managing director at Capture
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Comment and Opinion
It's time for retailers to evolve smartphone grocery shopping strategies
If your content is not ready for mobile, you are not truly ready for e-commerce, says John Nevens, joint managing director of Bridgethorne
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Comment and Opinion
What the Graze deal tells us about Unilever’s D2C strategy
D2C has been important for Unilever since its acquisition of Dollar Shave Club in 2016
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Comment and Opinion
As rumours swirl about Ocado and M&S, what kind of deal is most likely?
Analysts are united in their scepticism at theories surrounding the reported tie-up
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Analysis and Features
Christmas online: why didn't supermarkets do better?
What do the numbers tell us about the way forward for growth in online grocery?
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Analysis and Features
What expensive ketchup can tell us about Amazon's grocery strategy
We asked Ray Gaul of Kantar Consulting to explain Amazon’s own-label pricing strategy on ketchup - and what it tells us about its wider grocery ambitions
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Comment and Opinion
What supermarkets can learn from banks about updating legacy IT
An updated technology system can make for a smarter business at a fraction of the cost, says Deborah O’Neill, partner and UK head of digital at Oliver Wyman
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Comment and Opinion
Cybersecurity is a vital cost for retailers and needn't be complex
In 2018, retail ranked the most at risk of cyberattacks out of 18 other industries
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Comment and Opinion
How digital is driving the 2019 experience
Improved propositions are beginning to drive a shift in consumer sentiment regarding online grocery, says Harry Walker, industry head of grocery retail at Google
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Comment and Opinion
Retailers are finally making progress with digital operations
Retailers are playing catch-up to digitise their operations
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Comment and Opinion
What search data can tell us about the impact of supermarket Christmas ads
Cultural playfulness, fun and emotional connections are winning with shoppers, says Google’s Harry Walker