All Loyalty articles
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Promotional FeaturesWhy today’s promo shoppers want more than just a discount
Today’s consumers are more than just discount chasers and those brands that rely on outdated promotional playbooks risk falling behind. Discover how to adapt to this new generation of promo shoppers to gain not only sales, but long-term loyalty.
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InterviewsHow has Tesco changed under Ken Murphy in the past five years?
After winning The Grocer Cup last week, Group CEO Ken Murphy outlines how Tesco has changed in the nearly five years since he took on the role
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NewsM&S confirms Sparks rewards are back after cyberattack
Sparks rewards were the among the services that were disabled after cyberattackers targeted M&S over the Easter bank holiday weekend in April
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NewsSainsbury’s launches personalised pricing at checkouts in latest loyalty expansion
Sainsbury’s is taking its loyalty programme to the next level by extending personalised pricing to physical checkouts, allowing Nectar members to access up to 10 tailored offers weekly without pre-downloading them.
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NewsMorrisons More member pricing arrives on Deliveroo
The member pricing rollout follows the integration of the supermarket’s Morrisons More loyalty scheme on to the aggregator app earlier this year
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WhitepapersWhat’s driving shopping decisions in 2025
UK shoppers are starting to feel cautiously optimistic. But that doesn’t mean they’re ready to go back to old habits. Download Dentsu’s latest report to discover the trends shaping retail and how brands can stay relevant, responsive and ready for growth.
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NewsJust Eat launches membership scheme offering unlimited free delivery
Just Eat+ membership is available over this summer, lasting 90 days for a one-off £5.99 payment.
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NewsLidl adding scan and shop feature to loyalty app
The feature will allow Lidl Plus app users to scan items as they pick up their shopping around the store
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Promotional FeaturesThe only way isn’t up: Driving value through price
Consumer spending remains under pressure, which means pricing must work harder than ever before. Here, experts reveal how, when used as a strategic lever to align with demand rather than a blunt tool, price can unlock value in surprising ways
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NewsSainsbury’s offering one million loyalty points for using its EV chargers
Between 4 to 20 July, any driver who charges their vehicle at Sainsbury’s Smart Charge hubs will be entered into a prize draw, if they have registered their Nectar Card
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NewsEagle Eye expands offering into real-time couponing thanks to Promotional Payments Solutions acquisition
Grocery tech firm Eagle Eye has acquired Promotional Payments Solutions for £5.5m to expand its offering to include real-time CPG couponing
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NewsWaitrose expands offers to Uber Eats for loyalty members
MyWaitrose members can now access offers on their on demand orders, if they link their MyWaitrose and Uber Eats accounts
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NewsJohn Lewis poaches M&S marketing director to be new chief customer officer
John Lewis has poached M&S’s marketing director to be its new chief customer officer
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NewsSainsbury’s and Nectar to launch AI-powered retail media platform Pollen
Pollen will ‘redefine how the retail media sector works day-to-day’ it is claimed
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NewsFortnum & Mason plans new stores outside London for the first time
Fortnum’s would target one or two new sites, in ‘beautiful’ locations ‘up the spine of the country’, CEO Tom Athron said
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NewsFortnum & Mason launches ‘first ever’ loyalty scheme to attract more shoppers
Friends of Fortnum has been designed to appeal to Fortnum’s ‘growing community of adventurous customers’
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Promotional FeaturesReconsidering responsibility for cybersecurity in retail
Cyber attacks on the UK’s biggest supermarkets are becoming more frequent, more disruptive and more costly. In the next article in our series on unlocking value in 2025, we explore why it’s time for retailers to rethink not just their cyber defences, but who in the business is responsible for them.
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NewsWaitrose letting shoppers ‘borrow’ reusable cups in latest hot drinks trial
Waitrose shoppers have seven days to return the reusable cup to store, or will be charged £3 for failing to do so
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NewsEagle Eye shares down 40% after US grocer cuts contract
Eagle Eye powers loyalty programmes for supermarkets including Tesco, Asda and Morrisons
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NewsLidl marks being bakery market leader by giving away 500 ‘gold bakery cards’
The cards will entitle winners to a free bakery product every day for a year