All Service & availability articles – Page 19
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News
Sainsbury’s begins in-store café reopening
The cafés will reopen in phases this month with safety as top priority, Sainsbury’s told The Grocer
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Grocer 33
Sainsbury’s wins thanks to ‘calm and ordered’ store
Sainsbury’s had the highest score of the supermarkets for store standards
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Grocer 33
Asda takes first win since May with strong customer service
The team at its branch in Westmead, Farnborough pushed it into the top spot with their ‘polite’ approach to service
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News
Waitrose to lower minimum spend for online orders to £40
The supermarket is lowering the threshold from £60
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Grocer 33
‘Clean and well-ordered’ atmosphere at winning Waitrose
Waitrose continued its impressive form in service and availability this week
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Grocer 33
Waitrose Bagshot, Surrey: Grocer 33 store of the week
‘It’s about rewarding staff for their hard work and empowering them to do the right thing for customers’
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Online Grocer 33: Tesco wins as Ocado is second from bottom
Tesco scored with an impressive 90 points
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News
Fortnum & Mason revamps website with focus on service
The new site offers shopping options using a range of international currencies
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Grocer 33
‘Helpful and friendly’ staff help Morrisons to take Grocer 33 win
The experience was positive from start to finish
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News
Booths scraps free hot drinks in loyalty scheme overhaul
Booths will offer loyalty cardholders 5% off selected own label and branded products
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News
M&S pilots drive-through order collection in Surrey
The Camberley branch has added drive-up collection whereby customers can pick up their orders without leaving their car
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News
Waitrose experiences technical problems with website and app
The retailer said the glitches were down to continued high demand
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Top marks for staff and a ‘smooth’ shop at Waitrose
Waitrose in Altrincham has come top this week thanks to excellent shop floor service
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Full marks for store team secures Morrisons the win
In a very high scoring week Morrisons has landed its first win in almost two months
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Sainsbury’s wins thanks to ‘polite, friendly’ employees
Its Christchurch store scored strongly across the board including a near-perfect score at the checkout
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News
Waitrose rolls out drive-through collection service
Some locations also offer John Lewis click & collect and return services
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Grocer 33
Waitrose wins with ‘spacious, clean and calm’ store
Waitrose’s ‘respectful’ staff not only adhered to social distancing guidelines but checked customers were wearing face coverings when entering the store
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News
Sainsbury’s trials virtual queues at five stores
Shoppers can enter the store when the app informs them they are at the ‘front’ of the line
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‘Friendly, chatty and smiley’ staff win it for Waitrose
The winning store in Tonbridge was also ‘very clean’ and well-stocked with good displays throughout
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Analysis and Features
Tipping point: can the pandemic reignite grocery click & collect?
After years of consumers preferring doorstep delivery, coronavirus has helped put click & collect back on the map. But can it last?