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Having worked for the business for just over two years, i have to agree with the above views. I work nights, and we started with six staff, now we average only two or three on a night- to get the store ready for trade the next day, to a high standard is nigh on impossible. All the promises i was given when i joined the business, i.e promotions, development etc have never materailised, morale across the store is rock bottom, and the standards, especially customer service, is nothing but embarrasing. Many members of staff who have been in the business many years, have stated they have never seen anything like it. Many of those who remain are seeking alternate employment. All a bit sad....