All Service & availability articles – Page 18
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Grocer 33
Waitrose wins with ‘helpful’ and ‘efficient’ staff
Staff at its Cheadle Hulme store made good use of handheld devices to collect stock information and kept a safe distance
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News
Waitrose to shut cafes at Christmas
The retailer said it would shut all the facilities from 13 December with a gradual re-opening from mid-January
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News
Booths expands concession offerings with chocolate counter
The upmarket grocer has partnered with British bespoke chocolate brand Montezuma’s
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News
Waitrose launches grocery deliveries website for UAE shoppers
The move comes as an extension of the retailer’s presence in the UAE, currently compromising 12 branches
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News
Aldi more than doubles Deliveroo delivery trial
The discounter first partnered with the courier firm in May
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News
Sainsbury’s to roll out SmartShop to ‘majority’ of stores
The tech is currently available at 250 of its convenience branches
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Grocer 33
Tesco wins for first time in three months with perfect availability
Tesco has won on service and availability for the first time in almost three months
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Analysis and Features
From zero to hero: How a closed unit transformed into a 24/7 community hub during lockdown
Speaking at The Convenience Conference, Nisa retailer Tabrez Hussain tells Lumina Intelligence’s Ed Sibley how his Coldharbour Lane store quickly established itself as an essential resource for the local area
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News
Panic buying fears dampened as average basket spend declines
Waitrose this week ended its rationing rules on all product categories aside from toilet paper and flour
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News
Post Office CEO Nick Read sets out measures to regain postmaster trust
Measures include a non-executive role for a postmaster on the board and a £2m investment in creating 100 area managers to support postmasters
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News
Hotel Chocolat launches monthly NPD subscription service
Subscribers to the ’Virtual Inventing Room’ will get the latest lines before they are approved to hit shelves
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Grocer 33
‘Well managed’ Sainsbury’s beats Waitrose by a point as marshalling returns
The store achieved the win thanks to 100% availability, strong store standards and great customer service
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News
Booths relaunches grocery delivery service for vulnerable customers
Local lockdowns in areas such as Preston and Manchester have led the retailer to offer the deliveries of essential grocery packages again
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News
Holland & Barrett pilots pre-order app to minimise in-store queues
Shoppers can use the app in 10 branches to browse or search for products, and create a basket
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News
M&S rewrites online product descriptions to boost e-commerce revenue
The retailer has partnered with a digital content agency to enhance its online content and SEO
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News
Sainsbury’s to double pre-pandemic online slot count by end of October
Some 700,000 online orders per week will be fulfilled via both home delivery and click & collect by the end of next month
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Grocer 33
‘Pristine’ and ‘stress-free’ Asda takes Grocer 33 top spot
Asda has made it two wins in three weeks thanks to “pristine” standards and a “stress-free” shopping experience
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News
HyperJar’s ‘pay now, buy later’ app available to all retailers next month
The app turns the “turns the notion of buy now, pay later on its head” allowing users to put money into ‘jars’ that they can only spend at designated retailers
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News
Sainsbury’s installs ‘Argos hub’ at second store
The hub – effectively a full Argos branch within a supermarket – is a relocation of a high street branch
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News
M&S Sparks app hits a million downloads in eight weeks
More than 240,000 shoppers installed Sparks in the first two days of its relaunch