Mystery shop – weekly results – Page 4
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Grocer 33
Asda manages near-perfect score in Online 33
Our shopper was “very satisfied” with the speed of the online order, the quality, prices and shelf-life of the goods
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Grocer 33
Waitrose’s store standards leave its rivals in the dust
Our shopper’s first impression was of a “lovely” Valentine’s display
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Grocer 33
‘Tidiest’ Waitrose wins in week of low store standards
The branch scored 77 points thanks to its “nice atmosphere”
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Grocer 33
Tesco wins with ‘appealing’ displays and helpful staff
Every staff member our shopper spoke to was ‘polite and helpful’, earning the store full marks on shop floor service
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Grocer 33
Morrisons beats discounters to best in-store experience
Morrisons scored 75 points for its efficient and friendly store in Oxted
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Grocer 33
Pleasant, careful staff help Waitrose Otley top the table
Our shopper was impressed by Waitrose’s meat, deli and bakery counters
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Grocer 33
Sainsbury’s takes Grocer 33 win as Waitrose lands in last place
The Blackwood store in South Wales scored 80 points thanks to its standout service
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Grocer 33
Smaller Sainsbury’s store impresses our mystery shopper
In a week of poor availability, Sainsbury’s Strathaven took the win with just two items out of stock, as well as excellent service and store standards
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Grocer 33
Staff members are Tesco’s best asset in winning store
Our shopper said staff ‘gave their full attention with a smile’ in Tesco Montrose
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Grocer 33
‘Thoughtful, diligent’ staff at Morrisons take the win
The store felt “very seasonal and well thought out”, and there was a “sense of calm” despite being busy
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Grocer 33
Waitrose store is ‘a pleasure’ with ‘helpful, polite’ team
Waitrose stormed to victory with its second win in a row this week
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Grocer 33
Clean and spacious Waitrose Sandbach leaves its rivals in the dust
Competitors struggled on store standards, checkout service and availability
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Grocer 33
Tesco comes out top in high-scoring week for service
Tesco Callington impressed with polite staff and high store standards this week
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Grocer 33
‘Friendly and chatty’ Waitrose Frimley staff impress in Grocer 33
Waitrose Frimley took the top slot with 72 points this week thanks to its strong store layout and “pleasant shopping experience”
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Grocer 33
‘Super-friendly’ Morrisons staff help store seal victory
Store standards at Morrisons were good, despite some gaps on shelves
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Grocer 33
Morrisons Stamford takes G33 service win in low-scoring week
A solid performance on checkout experience and store layout lifted Morrisons to the win
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Grocer 33
Waitrose partners go ‘above and beyond’ in Hove branch
Waitrose impressed this week but supermarkets struggled with availability across the board
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Grocer 33
‘An easy experience’ for our mystery shopper at Tesco Ellon store
Tesco Ellon claimed the top spot this week with an impressive score of 80 out 100
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Grocer 33
Harrogate Waitrose store of week despite availability issues
Our shopper described the shop as ‘a nice enough store, but with very poor stock levels’
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Grocer 33
Morrisons wins Grocer 33 but still fails to deliver all the Green Issue goods
Our shopper found its simple layout and “great signage” helpful