Store manager profile – Page 9
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Grocer 33Waitrose Peterborough, Cambridgeshire: Grocer 33 store of the week
‘Sales at our counters have increased hugely since the new year – customers feel comfortable buying items that aren’t prepackaged’
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Grocer 33Waitrose Horley, Surrey: Grocer 33 store of the week
‘Decent stock levels are a vital component. If we don’t have everything in stock that a customer has on their list, we are letting them down’
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Grocer 33Waitrose Nine Elms, Battersea: Grocer 33 store of the week
‘Testing really helps to keep us productive and reassures both customers and partners that we can all come to the store and be safe’
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Grocer 33Waitrose Saltash, Cornwall: Grocer 33 store of the week
‘The team has made great use of rapid Covid testing. It’s straightforward and takes place in the branch in an area away from customers’
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Grocer 33Waitrose Chichester: Grocer 33 store of the week
‘It’s frustrating that we can’t get everyone a delivery slot, but we’re working hard to prioritise our most vulnerable customers’
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Grocer 33Morrisons Hookstone Chase, Harrogate: Grocer 33 store of the week
‘We have one of the largest online operations in our region, which meant we really had to come together when we experienced spikes in demand’
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Grocer 33Waitrose Buxton: Grocer 33 store of the week
‘We’ve had mixed feedback around enforcing mask wearing, but most customers have been understanding and say they feel more comfortable’
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Grocer 33Waitrose Swindon: Grocer 33 store of the week
‘When you factor everything in with the Covid challenges it was a very smooth Christmas and I was really pleased with how it went’
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Grocer 33Sainsbury’s Sprucefield Park, Lisburn: Grocer 33 store of the week
‘I can’t thank our staff enough for the way they have adopted the changes to the way we work to meet the changing needs of our customers’
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Grocer 33Tesco Salisbury, Wiltshire: Grocer 33 store of the week
‘During lockdown we had many shoppers buying non-essential items they couldn’t get elsewhere, such as toys’
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Grocer 33Asda Killingbeck, Leeds: Grocer 33 store of the week
‘Customers are expecting the best. We’ve never drifted away from our focus on service – we’ve just adapted it around coronavirus’
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Grocer 33Morrisons Deans, Livingston: Grocer 33 store of the week
‘I’m seeing customers trading up a bit more since the rules came into force a couple of weeks ago’
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Grocer 33Waitrose Paddock Wood, Kent: Grocer 33 store of the week
‘Customers expect us to support the local community and the need to do that is greater than ever before’
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Grocer 33Sainsbury’s Farlington, Portsmouth: Grocer 33 store of the week
‘Covid-19 has helped us step up in e-commerce to take on the likes of Amazon and adapt quickly to cater to customers’ needs. You have to be agile’
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Grocer 33Tesco Kilmarnock, East Ayrshire: Grocer 33 store of the week
‘There’s not been a fantastic amount of difference in shopping patterns since the tiering system came in’
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Grocer 33Waitrose Monmouth: Grocer 33 store of the week
‘Good customer service is about showing shoppers the store in the best way possible, almost like you’re having guests visiting your house’
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Grocer 33Waitrose Penn Road, Beaconsfield: Grocer 33 store of the week
‘Cleanliness and safety are our number one priorities right now’
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Grocer 33Morrisons Longrock, Penzance: Grocer 33 store of the week
“Standards have become one of the most important elements of the store. Customers want to see what we’re doing with hygiene and tidiness”
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Grocer 33Waitrose Cheadle Hulme: Grocer 33 store of the week
‘Customers have been very receptive to the protocols and often tell us they feel safe in the branch’
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Grocer 33Tesco Brockworth, Gloucester: Grocer 33 store of the week
“Tesco has invested in a Clubcard champion stationed within larger branches to answer customer queries about how Clubcard works”